Welcome, mate! Sounds like you discovered the rep forums at a better time than me - in Feb 2006 I ordered a 'AAA Swiss Replica' Sub from a website I can't remember now. WU payment of $800, then... you've guessed it! Nothing. No replies from the previously very helpful 'Customer Service Representative', zip, nada, b*gger all. No watch, no money back. I did some research, found a rep forum, and have never looked back