5 Attachment(s)
Newbie seeking advice - TD sent watch with bent clasp after twice telling me it was not bent
Hi RepGeeks,
A few weeks back I ordered a IWC Portugieser Chrono 3714-46 from a TD. This was my first rep purchase so I was definitely excited. I had good back and forth with the TD after I received the QC pics and video. From the QC pics/vid it looked like the clasp may be bent (see attached video still "potentially bent clasp"), however it was hard to tell from the pics and vid if that was just the angle of the camera and or the protective plastic wrap. I sent the attached video still to the TD and asked them to send another pic of the clasp. They sent a pic (see attached "clasp clarification") and told me the clasp was not bent. Looking at the new pic it again looked like it might be bent (see attached "clasp clarification circled) so I sent back the pic with the potentially bent area circled and again asked them to confirm not bent. The TD said it was not bent. So I accepted the watch and they sent to me. Upon receiving the watch, I found the clasp was indeed bent (see attached "Received Watch Bent 1" and "Received Watch Bent 2). This was after being twice told by the TD the clasp was not bent. I was definitely disappointed since I feel the TD was dishonest towards me. For the last week or so I have been trying to work with the TD. I asked if they would send a replacement clasp since they sent a damaged product after telling me twice it was not damaged. The response from the TD has been that if the clasp functions there is no issue. To me this is a complete dodge of the issue. The TD is now offering to cover 50% of a replacement clasp and charge me shipping. This is not an acceptable offer to me. As a newbie to the Rep /TD world, I am looking for some advice / help in handling this issue with the TD. I feel the TD is in the wrong here and should be working harder to take accountability and provide a solution that does result in me giving them more money. That being said I am not experienced in handling TDs and disputes over QC pics/received product so your guidance and assistance is very much appreciated.
Thanks,
Imagineer
