yes its normal.. i wouldnt recommend trusty at all just because of his attitude towards return customers.. but as a noobie buyer i guess trusty or josh would be the way to go as they speak good english and they are quick to reply.. but once u get experience i wouldnt recommend them at all since 1. their price is too high 2. they dont do qc 3. their attitude just stinks dogs ass..

trustworthy and whether u get a watch yes u will.. as for receiving dead on arrival watches and they expect u to send it back to china for something silly like scratch dial or stripped crown? well i cant comment..

if you really are concern about QC try supermirrors or kingwatch.. not the fastest to reply but always helpful friendly and never had any qc problem .. hope this helps