Do your research on what you are buying, understand the pros and cons of each version of a certain rep. Its not fair to buy a used watch at a discount and send it back because you do not like the strap etc, when with 5 min of research you would have know its a common issue of that rep. We are not making a profit on these watches, we are not dealers and shipping, paypal and our time cost us money. If you have not noticed, The value of these reps are going down with this economy please dont waste peoples time and money, do some homework. Mistakes happen, i know first hand but alot of things can be avoided.