I am sorry for the inconvenience caused. Maybe there is some misunderstanding during this case. What Jennifer meant
is livechat can't solve all the problems and she has forwarded your emails to the related department to help you.
we shipped to the right address you left in your oder .However, the courier forwarded it to the wrong location,unexpectly.
they took "Taipa" as "Tapei"by mistake.
I know how frustrating it is for you but we are trying to figure it out .I have learnt from our staffs they offered to resend
the package to you but you rejected. so at the end, we agreed on a refund to you. A refund usually takes around two weeks
once we process it .It is normal procedure which we have no control on this. I hope you can understand.
Again sorry for all the trouble