Finally pulled the trigger on a PAM441 as my first purchase from Puretime.

Took them a few days to send me QC pics, had a number of concerns that all got raised and brushed aside although very slowly. Paid the extra for express shipping from one of their listed shippers (FedEx/ DHL / UPS etc. Was promised shipping on 19 Oct,

Received tracking number on 21 Oct only

Tracking became available of 23 Oct

Turns out that despite me correctly typing my address and selecting my country in their website drop down menu, they shipped to the completely wrong country (Taiwan). They ask used a regular service, not express.

Tried to get some assistance from them, took Jennifer a day to respond with a”it’s not my departments problem”. Great customer service

Then got an email to check the tracking info
Day later and many live chat messages (only from me) got another “it’s not my problem” from Jennifer at customer services

Finally got a message from shipping “Shuang”. We will order another watch and send QC pictures when it arrives

FFS....

I requested an explanation several times and got none, Also nobody at Puretime even hinted at an apology or acceptance of any responsibility

Finally I demanded a refund and have been told to check my CC statement in a few weeks

FFS again..... asked for a manager to call me ...... radio silence

Thought this was a trusted dealer....

Since read so many negative reviews about them doing almost the same thing, with no refund at the end of the tunnel ...... luckily I live not far from Guangzhou where they are based, so will pay them a personal visit on my next trip.....