I want to explain a little bit about how we ship our watches. All our packages are collected by someone we call them "shipper", they collect the watches from us every day and they pack the watches and ship out for us, they will choose the best courier based on the destinations.

For this order, I admit we also made mistakes that we didnt tell the shipper this package is for Macau, and the shipper carelessly misread the address and shipped to the wrong destination.

I cannot deny responsibility and I hope the customer can understand and forgive us. I understand the frustration and the customer doesnt want to continue this order and we have already refunded the payment to his card, and the refund will arrive, no worries.

I know it is not very likely to happen but I still hope we can do business in the future, sorry again for the inconvenience caused.