Hi All and a Quick Question

[t_huetson]

Afternoon all,

I have been a member here for quite some time now and I have taken in a great deal of knowledge but not really got down to posting anything... Or come to think of it purchased anything. So last week I took the plunge and ordered 2 watches one for me one for the good lady from a trusted Rep Geek dealer.

I have been tracking the shipment and for the last few days it has said the following:

Timing Site Status
　 2011-03-19 17:44:00 GUANGZHOU Posting
　 20:01:00 GUANGZHOU Despatch from Sorting Center
　 21:53:00 GUANGZHOU Arrival at Sorting Center
　 22:53:00 GUANGZHOU Handed over to Customs
　 2011-03-20 00:58:00 GUANGZHOU Released from Customs
　 2011-03-20 01:28:00 GUANGZHOU Despatch from Sorting Center

My question is once it has left Guangzho is it then not tracked? or is there further tracking and my package is still at the sorting Center

I'm from the UK by the way.

Sorry if I'm being stupid but thought I would ask?

Cheers...

[J-C]

Hi T.

Nice to see you posting.

not to worry.

Hang in there, it is on its way!

From my Rep Buying 101 Post:

So the order is completed and you receive a tracking number from the dealer, great! Now what? I should have it in 2/3 days right?

You immediately punch in the numbers and begin to cringe when you see no information is available. What to do? Did I just get scammed? Should I send off 10 emails back to the dealer blasting them? Do I call my credit card company and file a complaint? Nope, just relax and again be patient. The tracking numbers are many times very slow to process and will often not work for a few days. (I've received watches when the tracking number had shown no updates/information at all.)

If you live in the EU area that has traditionally high customs risk, always ask your reps to be delivered via standard registered airmail. Never use any commercial shipping companies (FedEx, etc.) if you want to avoid customs hassle. Remember to tell this to your dealer.

What does it mean when it says "processing in custom's?, "turned over to customs" or any other variation of the word "customs' in my tracking report? Now I'm really screwed right?

Nope! Again, just relax and be patient. (common theme here) Each country is different, each post hub has different wait times, each post office has different regulations and each delivery will be totally independent and unique from the last. Give it a few days to upload in the system and check it again, you will be pleasantly surprised to see it is most likely on the way to your door step. Will there ever be times when the watch is lost or seized by customs? Yes, as you can imagine there will certainly be issues from time to time, but working with your dealer, as they will have the same tracking information as you have, you will be able to come to a fair and amicable resolution. If something goes wrong with your purchase, don't post your problems publicly until you have given your dealer a fair chance to resolve the issue. They want you to be pleased with your purchase just as much as you do. A little patience and understanding goes a long way.

[t_huetson]

Thanks J-C, I guess a great philosopher once said paitence is a virtue!!

Just can't wait to actually see my little beauties face to face!

[J-C]

Yes indeeed. Soon enough they will be on your wrist, and in the meantime ... you have a great place to chat with your friends.

We all await the pics!

[t_huetson]

I intend to post pics as soon as they arrive....

Thanks for the warm welcome!

[mysterio]

Welcome to RG. Read the forums and you'll see that it takes a bit of time for watches to arrive in general and a few days is still par for the course, in golf parlance.