I can't seem to login to the support forum so I'm going to post here.

I recently bought a $500 watch from one of the trusted dealers on here - PURETIME.

The watch lost an hour a day after two weeks and Puretime said to return it.

I returned it via a trusted carrier but the package is stuck in Chinese Customs and Puretime refuse to collect it as they say it will be confiscated as it is a replica.

I don't know what to do and I can't afford to lose that sort of money.

Puretime have been most unhelpful in this matter.

Any ideas what to do next?

Thanks.