Hello and HELP Please regarding problem with PURETIME DEALER

[993kimbo]

Are Puretime selling illegal goods then? They have a website, an address etc.

I bought this watch before joining any watch forum so I haven't read any posts.

I bought the watch from a legitimate website, the watch arrived, no customs duty to be paid, the watch went wrong, the company said send it back and we'll fix it, it all seems a fairly normal way of behaving.

I certainly didn't expect this sort of hassle, especially the company saying 'we won't collect it!' What should I do, drop it out of the sky for you and hope it lands on your workbench? Crazy way of doing business.

I've asked for a refund and they refused.
I asked them to pick up the watch and they refused.
I offered to pay all the duty and they still refused to collect it.

I can't be the first person this has happened to?

[Intresting]

Are Puretime selling illegal goods then? They have a website, an address etc.

I bought this watch before joining any watch forum so I haven't read any posts.

I bought the watch from a legitimate website, the watch arrived, no customs duty to be paid, the watch went wrong, the company said send it back and we'll fix it, it all seems a fairly normal way of behaving.

I certainly didn't expect this sort of hassle, especially the company saying 'we won't collect it!' What should I do, drop it out of the sky for you and hope it lands on your workbench? Crazy way of doing business.

I've asked for a refund and they refused.
I asked them to pick up the watch and they refused.
I offered to pay all the duty and they still refused to collect it.

I can't be the first person this has happened to?

This is my last post on the matter as it is obvious no amount of explanation is going to satiate your insane desire for your pound of flesh. You have taken no responsibility of all the posts that have advised you not to do what you chose to do. Any more said is like throwing pearls to a swine. I am sure others will call you out for what you are.

[993kimbo]

This is my last post on the matter as it is obvious no amount of explanation is going to satiate your insane desire for your pound of flesh. You have taken no responsibility of all the posts that have advised you not to do what you chose to do. Any more said is like throwing pearls to a swine. I am sure others will call you out for what you are.

Do you work for Puretime or something? Shame on you for having this attitude.


- - - Updated - - -

I'm sorry that this has happened and I feel that some of the replies you've received have been a bit harsh, and I can understand your frustration on this and I would feel exactly the same, however unfortunately this is the reality when buying from a Chinese based dealer and it's unfortunate that you bought the watch before joining any forums so you was unaware of the possible pitfalls, I've sent a pm which you might find useful in future

Good man, thanks very much.

Fiesta63? If that's guitar-related, I used to have a Fiesta Red 64.


I'm surprised at some of the hostility on here, see the idiot above...

[puretime]

Friend, I am sorry for what happened but you bought a replica. We sell replicas, not originals. It's illegal product and it's not a legit business. We can not collect it or try to contact the customs because
we can not show them our identities. Chinese customs rarely seize any packages if you declare it with a low value and you did not mention it's a watch. It's just a matter of time and it will be released or returned.
We will correct the watch as soon as we get your package .Thank you and sorry for the inconvenience caused.

[993kimbo]

Friend, I am sorry for what happened but you bought a replica. We sell replicas, not originals. It's illegal product and it's not a legit business. We can not collect it or try to contact the customs because we can not show them our identities. Chinese customs rarely seize any packages if you declare it with a low value and you did not mention it's a watch. It's just a matter of time and it will be released or returned. We will correct the watch as soon as we get your package .Thank you and sorry for the inconvenience caused.

Thank you for your reply.

The package was called 'A GIFT' and the value on all 3 Customs Declaration Invoices was $15 as you instructed.

After reading the posts on here it seems I should never send anything back to China, so I don't want to go through all this again.

The watch is still under your 6-month warranty and is losing one hour a day.

If I give you my order number and details maybe you could send me a replacement watch or at least a replacement movement so that I can get it repaired here in the UK?

Thanks again.

[capice]

Are you sure you bought with PT here on the Forum or a repped website, there are plenty of fake websites, tretending to be of our trusted dealers.
If you bought at the correct Angus/PT, are you kidding asking about illegal goods? You are on a repforum, what do you think?
Read before you buy.
You are accusing a well respected dealer who has been around for a long time when you made basic mistakes yourself....

Are Puretime selling illegal goods then? They have a website, an address etc.

I bought this watch before joining any watch forum so I haven't read any posts.

I bought the watch from a legitimate website, the watch arrived, no customs duty to be paid, the watch went wrong, the company said send it back and we'll fix it, it all seems a fairly normal way of behaving.

I certainly didn't expect this sort of hassle, especially the company saying 'we won't collect it!' What should I do, drop it out of the sky for you and hope it lands on your workbench? Crazy way of doing business.

I've asked for a refund and they refused.
I asked them to pick up the watch and they refused.
I offered to pay all the duty and they still refused to collect it.

I can't be the first person this has happened to?

[993kimbo]

Are you sure you bought with PT here on the Forum or a repped website, there are plenty of fake websites, tretending to be of our trusted dealers.
If you bought at the correct Angus/PT, are you kidding asking about illegal goods? You are on a repforum, what do you think?
Read before you buy.
You are accusing a well respected dealer who has been around for a long time when you made basic mistakes yourself....

Here is the link to the company who sold me the watch.
PureTime Watches

I am a returning customer and I have no idea who 'Angus' is. I have been dealing via email with Puretime's slow and slightly unhelpful Customer Service department.

I am not ACCUSING anyone and I haven't made any 'basic mistakes'. I have come on this forum trying to get help getting my watch repaired or replaced.

I find it extraordinary that I have sent the watch back to where I bought it from, following all their instructions regarding Gifts and Values etc and that the company refuse to pick it up or even contact the place where it is being held.


Maybe Angus would like to come on here and sort this problem out for me.

Please.