Friend, I am sorry for what happened but you bought a replica. We sell replicas, not originals. It's illegal product and it's not a legit business. We can not collect it or try to contact the customs because
we can not show them our identities. Chinese customs rarely seize any packages if you declare it with a low value and you did not mention it's a watch. It's just a matter of time and it will be released or returned.
We will correct the watch as soon as we get your package .Thank you and sorry for the inconvenience caused.