Hello and HELP Please regarding problem with PURETIME DEALER

[capice]

Are you sure you bought with PT here on the Forum or a repped website, there are plenty of fake websites, tretending to be of our trusted dealers.
If you bought at the correct Angus/PT, are you kidding asking about illegal goods? You are on a repforum, what do you think?
Read before you buy.
You are accusing a well respected dealer who has been around for a long time when you made basic mistakes yourself....

Are Puretime selling illegal goods then? They have a website, an address etc.

I bought this watch before joining any watch forum so I haven't read any posts.

I bought the watch from a legitimate website, the watch arrived, no customs duty to be paid, the watch went wrong, the company said send it back and we'll fix it, it all seems a fairly normal way of behaving.

I certainly didn't expect this sort of hassle, especially the company saying 'we won't collect it!' What should I do, drop it out of the sky for you and hope it lands on your workbench? Crazy way of doing business.

I've asked for a refund and they refused.
I asked them to pick up the watch and they refused.
I offered to pay all the duty and they still refused to collect it.

I can't be the first person this has happened to?

[993kimbo]

Are you sure you bought with PT here on the Forum or a repped website, there are plenty of fake websites, tretending to be of our trusted dealers.
If you bought at the correct Angus/PT, are you kidding asking about illegal goods? You are on a repforum, what do you think?
Read before you buy.
You are accusing a well respected dealer who has been around for a long time when you made basic mistakes yourself....

Here is the link to the company who sold me the watch.
PureTime Watches

I am a returning customer and I have no idea who 'Angus' is. I have been dealing via email with Puretime's slow and slightly unhelpful Customer Service department.

I am not ACCUSING anyone and I haven't made any 'basic mistakes'. I have come on this forum trying to get help getting my watch repaired or replaced.

I find it extraordinary that I have sent the watch back to where I bought it from, following all their instructions regarding Gifts and Values etc and that the company refuse to pick it up or even contact the place where it is being held.


Maybe Angus would like to come on here and sort this problem out for me.

Please.